Frequently Asked Questions:

1. How long and how can I get a quote from your company?

We will reply to you within two hours once we get the details within a business day.

In order to give you a quote as soon as possible, please provide the following information along with your inquiry.

1). Detailed drawings (CAD/PDF/DWG/IGS/STEP/JPG)

2). Materials required

3). Surface treatment

4). Quantity (per order/per month/per year)

5). Any special requirements such as packaging, labeling, delivery, etc.

2. What will you do if we receive poor quality parts?

Please send us the pictures and our engineers will find a solution and re-create it as soon as possible.

3. If you need urgent delivery, can you help?

Of course! You need to tell us the delivery time when you place the order and we will do our best to adjust the production schedule.

4. Can you provide samples?

We can provide free samples for small existing parts, but for large and high value products, samples will be charged.

5.How about transportation?

You can choose any shipping method you need, sea, air or express.

6. How about the delivery time?

Usually 1–2 weeks for samples and 3–4 weeks for mass production.

7. What are the payment terms?

For new customers, we are more willing to use wire transfer in advance. For older customers, we can accept L/C and payment for delivery.

8. Can we sign an NDA?

Of course, you can. We never disclose any customer information to anyone.